Services

vMobile Technology

vMobile Collaborator is the simple, powerful solution for mobile visual collaboration, work documentation, and training that improves productivity, efficiencies and customer experience

vMobile Collaborator is focused on helping integrators improve their processes, workflow, efficiency and operational productivity. 

• Deliver Remote Visual Support
  Easily transition support calls from an end-user or a technician to a live streaming video collaboration call. Subject matter experts (SMEs) will better understand the problem improving first-call resolution results, reducing unnecessary truck rolls.
• Visually Document Work Performed
  Field technicians can capture images and video with audio commentary of work performed. This creates a valuable visual audit trail where it can be reviewed and validated on-demand from the Cloud.
• Create a Cloud-Stored Visual Repository
  All captured media is tagged with date, time, geo-location and user information and is easily retrieved and shared from the Cloud.  Users may also add custom titles and tags for more detail.
• Develop a Visual Knowledgebase
  All captured content creates a valuable media library with images, audio/video and technical documentation, providing access to best practices and real-world solutions for common issues.
• Enhance Technician Training
  Technician training and support is enhanced via live streaming video support calls and Cloud-based access to a visual knowledgebase collaborative platform.
• Reduce Opportunity Cost
  Improve First-Time Fix and resolve more issues on the first visit reducing unnecessary site return trips improves your field team’s ability to drive new revenue opportunities.
• Reduce Service Costs and Improve Key Performance Indicators
  First-call resolution
  Time-to resolution
  Unnecessary site return trips
  Field productivity
  Quality control
  Quality of service
  Customer satisfaction