SIW Insider Intelligence: Operational Decisions are People Decisions

In this article, PSA’s Director of Operations Tareesa Boeyink explores why successful operations depend not only on efficient processes, but on the people responsible for executing them.

Operational decisions are often measured by efficiency. Processes are designed to move faster, systems are implemented to increase output and expectations are adjusted to improve performance. Those are all important goals, but even the most well-designed process depends on the people responsible for carrying it out.

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