An inspiring leadership message from a PSA friend:
These attitudes live themselves out through the true servant-leader:
They leave their impact upon the lives and work of others;
Impacting how others perceive your company;
Impacting how others trust your services as THEIR solution;
Impacting how you continually EARN THE RIGHT to additional
and growing business with each and every customer again and again and again.
The true servant-leaders daily, effectively, powerfully lead their teammates
to go the extra step and beyond to help others, whether the need is great or small;
Defining integrity by completing the task and more;
Defining partnership by being there through the good times and through the challenging times
-with commitment, with patience, with purpose;
Seeing something broken as something needing to be fixed and fixing it,
-whether with a product, with a promise or with a relationship.
Leading others within your company to go where other companies fall short –
They won’t do it…They refuse to do it…They can’t do it!
We can do it…We will do it…We just do it!
Even when all seems a bit challenging,
Even when others would quit –
That is not OUR heart;
That is not OUR way;
That is not OUR name!
The true servant-leaders listen to others intently;
They write it down – it’s important – it’s gathering facts to help each concern;
They ask more questions – investigating for the heart of the situation;
They go to work on filling the need;
They follow up – they build trust quickly with their customers;
They deliver – they match each solution to each opportunity;
They ask “What would you like me to do now?”
They are ready to serve again.
Their voice conveys the attitude of willingness and readiness to help;
In the heat of the battle to solve the problem, though the customer may “press hard” at times,
the true servant-leader believes and practices:
“Be quick to listen, slow to speak and slow to anger” –
LISTENING – CALMING – HELPING – ASSURING – DOING!
The true servant-leader impacts others by the PERSON they are;
They give out of themselves, and others receive much in their giving;
-Even at their own inconvenience;
-Even at their own sacrifice;
-Sometimes even at their own loss;
They are selfless…They simply SERVE;
If YOU are one of these true and faithful helpers,
Keep encouraged – And keep it up!
For you are a real encourager to many others;
For we are so very thankful for people like YOU;
You labor not in vain;
So, do not grow weary;
Yes, do not grow weary!
Keep being faithful to the end;
Keep serving well;
Keep serving on;
Yes! Well done!