19 Jan 2021

SIW Insider Intelligence: Embrace Empathy in 2021 with Ric McCullough

PSA Network Team Members share “Insider Intelligence” with Learn from PSA’s Ric McCullough, president, as he shares how empathy can improve the work-from-home environment and create a positive interaction with customers.

Happy New Year! It is finally 2021 and a chance to disinfect the goal slate and start with a fresh outlook on the immediate future.

As I begin to take inventory of short-term goals for this New Year, I turn again to emotional intelligence. While our security industry is dynamic and continues to rapidly change and evolve from a technical standpoint, the one constant that always remains is that we are in the relationship business.

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